Most hotels are experiencing supply chain problems

Eighty-six percent of hotels say that supply chain disruptions are having a moderate or significant impact on operations, according to a November survey of some 500 members of the American Hotel & Lodging Association.

The problem has grown worse over the past three months for 52% of respondents. Seventy-four percent say supply chain issues are having a negative impact on business revenue.

“Hotels have a complex supply chain that requires regular procurement of a wide range of goods and services each day. And whether it’s production backups or shipping delays, supply chain disruptions are compounding hotels’ existing problems and increasing operating costs during an already tough time,” said Chip Rogers, AHLA’s president and CEO. “This survey highlights just how widespread these challenges are for hoteliers.”

T1213HOTELSUPPLYCHAIN_C_HR [Credit: American Hotel & Lodging Association]

Respondents do not expect the supply chain disruptions to be resolved any time soon, with 46% saying they expect disruptions to last six months to a year and another 36% expecting them to last more than a year. 

Eighty-five percent of hotels are experiencing a lack of availability for linens and other soft goods; 76% for food and beverage supplies; and 72% for day-to-day cleaning and housekeeping supplies. 

The survey found 77% reporting increased costs for linens, food and beverages, 79% say cleaning and housekeeping supplies are more expensive.

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