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Etihad Airways launches credit plan to defer cost of virus-hit flights

Etihad Credit permits a free cancellation and offers the original value of a booking to be used as credit towards their next trip

Etihad Airways said on Thursday it is introducing Etihad Credit to give passengers the freedom to delay their travel plans as the coronavirus crisis continues to grip the world.

Etihad Credit permits a free cancellation and offers the original value of a booking to be used as credit towards their next trip, the Abu Dhabi-based airline said.

“As the situation around the novel coronavirus continues to evolve, these new measures will provide maximum flexibility and ensures guests that need to travel, do so safely and conveniently,” it added in a statement.

Robin Kamark, chief commercial officer, Etihad Aviation Group, said: “In these unprecedented times, we understand that some of our guests are either unable to, or choose not to travel and it is our responsibility to help them as much as possible. 

“Now, more than ever, there is a global effort to care for one another and halt the spread of Covid-19 and under these challenging circumstances. Etihad Credit is our way of helping to relieve some of the unnecessary burden many of our customers are facing.”

Etihad Credit is available for all passengers who have booked to travel before June 30. They have until September 30 to rebook their trip, for travel until December 31 – any ticket, any fare type, any Etihad destination. Any fare difference from the original ticket price will be charged.

Additionally, Etihad Guest Members will be gifted monthly bonus Tier Miles from the end of March for three months to help them maintain their Tier Status.

“The safety of our loyal customers, and of our employees continues to be our utmost priority, and we are taking the necessary steps to ensure their wellbeing,” added Kamark.

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