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Hawaii hotels strategize amid shutdown

Aloha State hotels and resorts are swiftly creating game plans after Hawaii Gov. David Ige requested visitors to the Aloha State postpone trips for at least 30 days and then mandated a 14-day quarantine for all arrivals. Several properties have already decided to close for a month or more.

The Kahala Hotel and Resort on Oahu suspended operations March 24 with plans to reopen on May 1 to help arrest the spread of Covid-19 and respond to the tourism slowdown.

“We are deeply saddened to close our doors but understand we must do our part to stop the spread of Covid-19 in our community and protect all residents of Hawaii. We are committed to acting in the best interest of our employees and guests to prioritize their health and safety,” Joe Ibarra, general manager of the Kahala Hotel and Resort, said in a statement. “We are closely monitoring the situation and following guidance from the Centers for Disease Control and Prevention, government leaders and health experts to determine when it is safe and appropriate to reopen.

The entire property, including the spa, fitness center, restaurant and retail stores, will be closed through April. Guests are being offered the option to stay through their scheduled checkout date or leave early without penalty.

Existing reservations from March 24 to May 1 are canceled, while new reservations are being accepted for May 1 and later.

Sister properties Halekulani and Halepuna Waikiki closed March 26, the same day Ige’s quarantine order was set to go into effect. The closure is scheduled to go through April 30.

“As always, the safety and wellbeing of our guests and our Halekulani and Halepuna Waikiki team is our utmost priority,” Halekulani Corp. said in a statement. “Our management team is working closely with our guests and our staff to help them in every way possible in advance of closing our hotels, as well as doing everything possible to safeguard our guests, our staff and our community from Covid-19.”

The Ko Olina Resort, including Four Seasons Resort Oahu, Aulani, A Disney Resort and Spa and the Ko Olina Golf Club, on Oahu’s leeward coast has also closed in response to the pandemic.

The resort’s lagoon beaches and the Ko Olina Marina are also shuttered along with the tour providers, wedding chapels, restrooms and parking lots. The timeshare property Marriott Ko Olina Beach Club remains open for now, along with the independently owned restaurants and retail stores at the Ko Olina Station and Ko Olina Center.

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