Ask the Captain: My Global Entry interview keeps getting canceled. Will I have to reapply?

My global entry interview appointments keep getting canceled. I cannot travel internationally so I can’t come through customs and immigration to complete the interview process. Has the the 1-year completion deadline been extended or do I have to reapply for global entry?

–  The Real GNC, Chicago

The bad news is that the Customs and Border Protection’s (CBP) Trusted Traveler Program Enrollment Centers will remain closed until at least Sept. 8 due to the COVID-19 pandemic. The good news is that that the deadline has indeed been extended.

“All applicants now have 485 days from the date that CBP conditionally approves their application to complete the enrollment process,” the Customs & Border Protection website says. “In addition, CBP will extend for up to 18 months the Trusted Traveler Program benefits of members who apply for renewal before their current membership expires.”

I suggest you stay in contact and schedule an appointment at the earliest date you can. Also, some of CBP’s airport-based enrollment centers are open so check their list of participating sites to see if there’s one near you.

I did my last Global Entry renewal after the last government shutdown and the renewal process took several months since they were struggling to keep up with demand. 

Hopefully, this situation will improve after the pandemic subsides.

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