Danielle DiMartino Booth flew into Fort Lauderdale, Florida, in early May and ordered a ride from Lyft as soon as she landed.
The response: no drivers found. The Dallas executive, CEO of an investment research firm, kept hitting the Lyft app in search of a driver. No response. She started commiserating with a large group of fellow travelers in the steamy rideshare pick up area at the south Florida airport.
“We were all crowded in there, grumbling, mumbling, telling each other our stories: ‘How long have you been waiting? How long have you been waiting?’ ”
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