Singapore's Changi named world's best airport for the eighth year

Singapore’s Changi is named the world’s best airport for the eighth year in a row, Houston’s George Bush Intercontinental is No1 in America and Heathrow is best for shopping

  • Skytrax’s World Airport Awards are based on 13.5million passenger surveys, with 550 airports assessed
  • Other highly ranked airports include Tokyo’s Haneda International and Hamad International in Doha, Qatar 
  • No airport in the United States makes the top 30 – the highest-ranking hub there is Houston in 31st place 

Singapore Changi Airport has been named as the world’s best airport for the eighth year in a row.

The Asian hub has scooped the top gong at the 2020 Skytrax World Airport Awards, with Tokyo’s Haneda International coming second.

London Heathrow comes 12th in the list overall, slipping from eighth last year – but is named the best airport in the world for shopping. The highest-ranking U.S airport is George Bush Intercontinental Airport in Houston, which takes 31st place.

Singapore Changi Airport, pictured, has been named the best airport in the world for the eighth year running

The annual awards had been due to take place on April 1 in Paris but a ‘virtual awards ceremony’ took place on Sunday instead, which was streamed live on YouTube.

The awards are based on the world’s largest airport customer satisfaction survey, with 13.5million nominations from passengers and 550 airports across the globe assessed.

As well as scooping the overall best airport gong, Changi is also named as the best airport for leisure amenities.

Last year Jewel, a spectacular £951million development that houses the world’s biggest indoor waterfall and a forest, opened at Changi.

Jewel – a spectacular £951million development that opened at Changi last year – is home to the world’s biggest indoor waterfall 


1. Singapore Changi

2. Tokyo Haneda

3. Doha Hamad

4. Seoul Incheon

5. Munich

6. Hong Kong

7. Tokyo Narita

8. Centrair Nagoya

9. Amsterdam Schiphol

10. Kansai

11. Zurich

12. London Heathrow

13. Vancouver

14. Frankfurt

15. Helsinki-Vantaa

16. Vienna

17. Melbourne

18. Taiwan Taoyuan

19. Copenhagen

20. Paris CDG

21. Brisbane

22. Shanghai Hongqiao

23. Cape Town

24. Hamburg

25. Dubai

26. Sydney

27. Madrid Barajas

28. Cologne/Bonn

29. Auckland

30. Guangzhou

31. Houston George Bush

32. Durban King Shaka

33. Dusseldorf

34. Cincinnati/Northern Kentucky

35. Jakarta

36. Johannesburg

37. Denver

38. Haikou Meilan

39. Fukuoka

40. London City

41. Atlanta

42. Toronto Pearson

43. Barcelona

44. Lima

45. Athens

46. Quito

47. Xi’an

48. Bangkok Suvarnabhumi

49. Seoul Gimpo

50. Delhi  

51. Dallas/Fort Worth

52. Mumbai

53. Bogota

54. San Francisco

55. Baku

56. Seattle-Tacoma

57. Montréal

58. Rome Fiumicino

59. Adelaide

60. Moscow Sheremetyevo

61. Gold Coast

62. Perth

63. Kuala Lumpur

64. London Gatwick

65. Christchurch

66. Shenzhen

67. Houston Hobby

68. Bangalore

69. Muscat

70. Oslo

71. Hyderabad

72. Chengdu

73. Abu Dhabi

74. Guayaquil

75. Los Angeles

76. Paris Orly

77. New York JFK

78. Lisbon

79. Stockholm Arlanda

80. Beijing Capital

81. Minneapolis St.Paul

82. Boston Logan

83. Phoenix

84. Medina

85. Denpasar Bali

86. Changsha

87. Hanoi Noi Bai

88. Warsaw

89. Porto

90. Moscow Domodedovo

91. Damman

92. Mauritius

93. Budapest

94. Riyadh

95. Detroit Metropolitan

96. Malta

97. Dublin

98. Bahrain

99. Milan Malpensa

100. Rostov-on-Don

Source: Skytrax World Airport Awards 

The airport also has the tallest airport slide in the world, a free 24-hour cinema, a rooftop swimming pool and a butterfly park.

Edward Plaisted, CEO of Skytrax, said: ‘For Singapore Changi Airport to be voted the world’s best airport title for eight consecutive years is a truly remarkable achievement and demonstrates a simply fantastic level of consistency.

‘Singapore Changi Airport remains a very popular choice with customers and delights at nearly all points in the airport journey, and it is this attention to detail that proves so popular.

The second best airport in the world is named as Tokyo’s Haneda Airport, pictured. It has also been named as the cleanest and best for passengers with restricted mobility

Hamad International in Doha, pictured, is named as the third-best airport overall in the Skytrax awards 

‘This year also marks the first time that customers have been able to recognise Jewel Changi Airport, a multi-dimensional destination filled with inspiring attractions, unique retail and dining concepts.’

Coming third in the best airports ranking is Hamad International in Doha followed by Seoul Incheon, with Munich International rounding out the top five.

The rest of the top 10 comprises Hong Kong International (sixth), Narita International in Tokyo (seventh), Chubu Centrair International in Japan (eighth), Amsterdam Schiphol (ninth) and Kansai International in Osaka (10th).

The top-rated Australian airport is Melbourne in 17th place.

The best regional airport is named as Chubu Centrair International, while the best domestic airport is Tokyo Haneda.

London Heathrow slipped down the rankings from eighth to 12th this year. However, it is named as the best airport for shopping 

No airport in the United States makes the top 30. The highest-ranking hub there is George Bush Intercontinental in Houston, pictured, in 31st place

Haneda is also ranked the best for those with restricted mobility and for being the cleanest airport.

The best airport for transit is Seoul’s Incheon Airport, which also scoops the award for best terminal – T2.

The best low-cost terminal is Paris Charles de Gaulle and the best for baggage reclaim and for having the best staff is Kansai International Airport in Japan’s Osaka Bay.

The word’s best airport hotel is the Crowne Plaza at Changi Airport with the Sofitel at Heathrow ranking fifth.

The best dining experience can be found at Hong Kong International, which also comes top for its immigration facilities.

Zurich is deemed to have the best security process, while Houston Airport Systems in the US wins the award for the best website.


The world’s best terminals

1. Seoul Incheon T2

2. Singapore Changi – T3

3. London Heathrow T2

4. Paris CDG  T2-M

5. London Heathrow – T5

6. Munich T2

7. Singapore Changi T4 

8. Tokyo Haneda – International Terminal

9. Guangzhou Baiyun T2

10. Madrid Barajas  T4

The world’s best airport baggage delivery

1. Kansai

2. Seoul Incheon

3. Tokyo Haneda

4. Tokyo Narita

5. Hong Kong

6. Singapore Changi

7. Centrair Nagoya

8. Taiwan Taoyuan

9. Zurich

10. Doha Hamad

The world’s best airport hotels

1. Crowne Plaza Changi Airport

2. Hyatt Regency Shenzhen Airport

3. Pullman Guangzhou Airport

4. Fairmont Vancouver Airport

5. Sofitel London Heathrow

6. Hilton Munich Airport

7. Grand Hyatt at SFO

8. Regal Airport Hong Kong

9. Pullman Sydney Airport

10. Westin Denver International Airport

The world’s cleanest airports

1. Tokyo Haneda

2. Seoul Incheon

3. Singapore Changi

4. Tokyo Narita

5. Doha Hamad

6. Centrair Nagoya

7. Hong Kong

8. Zurich

9. Kansai

10. Munich

The world’s best airport shops

1. London Heathrow

2.Seoul Incheon 

3. Singapore Changi

4. Dubai

5. Hong Kong 

6. Paris CDG

7. Tokyo Narita

8. Rome Fiumicino 

9. Amsterdam Schiphol 

10. Doha Hamad

The world’s best airports for dining

1. Tokyo Narita

2. Hong Kong

3. Singapore Changi

4. Houston George Bush

5. Seoul Incheon

6. Munich

7. Rome Fiumicino

8. Doha Hamad

9. London Heathrow

10. Amsterdam Schiphol

Source: Skytrax World Airport Awards 

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