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Holiday plans have been ruined following the decision by Boris Johnson to reimplement a national lockdown. Part of the new lockdown “rules” means that Britons are banned from jetting off abroad, unless for work or educational purposes.
The new rule comes into place on Thursday, November 5 and will remain in place until December 2.
Luckily, those who booked package holidays should receive a full refund.
According to the Package Travel Regulations, holidaymakers whose package holiday as been cancelled by the operator are entitled to a full refund within 14 days.
As the Foreign, Commonwealth and Development Office (FCDO) has put out an advisory against all non-essential travel, most package holiday providers have made the decision to cancel any plans they currently have.
However, given the number of refunds due to be processed, some providers might face a lag.
Here are the latest updates from TUI, easyJet holidays and Jet2 holidays for customers now seeking a refund:
easyJet holidays is set to cancel all package holiday deals following the Government’s announcement.
The travel company says that it will contact impacted customers directly.
In a statement, Garry Wilson, CEO of easyJet holidays, said: “Whilst today’s announcement is disappointing as it came with no travel industry consultation or pre-warning, we are contacting thousands of our customers to share their options and offer reassurance.
“The steps the government has taken, which effectively prevents leisure air travel from the UK, has caused further disappointment for our customers who have been looking forward to well-earned holidays, many of whom have already faced disruption following the inconsistency of COVID-19 policies across the UK.
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“We need to work to get Europe flying again in a more structured European wide approach led by scientific data, with an effective testing system and consistent protocols across the continent.
“A standard scheme of testing across Europe is key as it will provide more certainty for customers and get them travelling with confidence again.”
All holidays will be cancelled through to December 2.
Customers will have the option to choose the value of their holiday as an easyJet holidays credit to make an alternative future holiday booking.
A cash refund is also available, which will be returned to the original payment method.
easyJet holidays anticipates this will take an average of 12 days.
Following the Government announcement, TUI updated information on its website regarding the new restrictions.
It said: “Following the recent announcement about additional restrictions in England from 00:01 on Thursday 5 November all TUI holidays between Sunday 1 November and Wednesday 4 November are currently due to operate as planned.
“Customers due to travel before Thursday are able to amend their holiday to a later date for free.
“At this time we are unclear if holidays abroad from England are able to take place from 00:01 on Thursday 5 November, so we will be updating customers as soon as we receive clarification.
“If holidays are unable to take place, customers will be notified and offered the option to amend with an incentive, receive an ATOL-protected refund credit note with a re-booking incentive, or cancel and receive a full cash refund within 14 days.
“Customers currently on holiday can continue to enjoy their holiday as planned.
“We would like to thank our customers for their understanding.”
Jet2 holidays has vowed to operate as normal until Wednesday for Britons looking to “get away from the cold”.
However, those who would prefer not to travel can now amend their booking to a later date.
In a statement, Jet2 explains: “For customers due to depart up to and including Wednesday, and who do not wish to travel, they can amend their booking to a later date with no admin fee.”
The rule applies to their package holiday deals and flights.
“Customers in resort should continue to enjoy their holidays as planned,” the holiday provider added.
Holidays due to take place after this time are likely to be cancelled.
“If flights or holidays are affected by any changes, we will contact customers to advise them of their options,” Jet2 continues.
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