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Earlier this month, Brits watched on in horror as the car park at Luton Airport in London was caught up in a catastrophic blaze. Flights were cancelled and cars destroyed as videos showed the fire raging throughout the night of October 10.
Now, one woman has been told by her insurance that she is 'at fault' after her car was wrecked in the flames, reports the Mirror.
Cath Glaze has been left unable to pick up her grandkids or get to work after her car was caught up in the fire. She claims her insurance firm has judged her to be 'at fault' for the probable destruction of her car, meaning she loses her no claims bonus despite the car being parked in the car park and left as normal. The pay-out offered to her is £13,000 less than she paid for her car.
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Cath was in Portugal and doesn't know what may have happened to her car. She lauded Luton Airport and easyJet for keeping her up to date, but claims she is "no nearer to knowing if our car is one of the possibly 1,200 cars still in the wreck, or if it's salvageable" a week after she incident.
Describing the experience as "very traumatic and upsetting", she claims that her insurance firm refused to supply a courtesy car on the assumption her car has been written off.
Cath, who bought her car for £20,000 seven years ago says she has been offered a £7,000 pay-out. She added: "We now don't have access to a vehicle, so it's very difficult to do our normal day-to-day activities such as shopping, helping with the grandchildren, or going to test drive potential new cars."
Luton Airport said it has provided the Motor Insurers' Bureau with the registration details of 1,405 vehicles. It also said it had responded to a whopping 16,500 customer queries since the fire. Investigators have suggested that a diesel car, believed to be a Range Rover, sparked the fire when it suffered an electrical fault.
Neil Thompson, operations director at London Luton Airport, said: "We are continuing to focus on the safety and integrity of the car park. This will enable us to carry out a full assessment which, as we have previously said, can only happen once safety can be assured.
"It’s pleasing to have heard from some customers that insurance companies have received the information they need and are progressing, or have already, settled claims. We are continuing to work incredibly hard to provide insurers with this information as quickly as we can to assist them so, in turn, they can help those affected as quickly as possible.
"We're not able to offer a definitive timeline on what will happen to cars and their contents. However, this isn't a process we can rush and we must place everybody's safety at the heart of this complicated operation. We remain grateful for the patience and understanding of all our customers."
- Holidays
- Fire
- London
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